Refund policy
Return and Refund Policy
Thank you for shopping at jaf.elias! I want you to be completely satisfied with your purchase. Please review my return and refund policy below:
Returns
- Eligibility: You may return items within 30 days of receipt for a full refund or exchange, provided the items are in their original condition (unused, unaltered, and with all original packaging).
- Non-Returnable Items: Some items are non-returnable, including personalized or custom-made items, and clearance items. Please check the product description before purchasing.
- Return Process: To initiate a return, please contact me at Jaf.eliasdesigns@gmail.com with your order number and the reason for the return. I will provide you with instructions on how to return the item.
Refunds
- Processing Time: Refunds will be processed within 7-10 business days after I receive the returned item. The refund will be issued to the original payment method.
- Shipping Costs: Shipping costs for returning items are the customer’s responsibility unless the item is defective or incorrect.
Damaged or Incorrect Items
- Contact Us: If you receive a damaged or incorrect item, please contact us immediately at Jaf.eliasdesigns@gmail.com I will arrange for a replacement or refund at no additional cost.
Contact Us
If you have any questions or need further assistance, please reach out to me at Jaf.eliasdesigns@gmail.com or 0449642307. I am here to help!